AI Search

We're rolling out AI Search in ParlyReply, giving teams a faster way to find answers across their casework.

Instead of relying on exact keywords or clicking through multiple records, you can ask questions in natural language and quickly surface the most relevant information in ParlyReply.

That makes it easier to pick up context, check previous work, and respond to constituent queries without losing time switching between pages.

AI Search is an important step towards making ParlyReply easier to work with at speed, and we’ll keep improving it over time.

Standard Lines

We’ve also introduced Standard Lines, giving your team a better way to create, manage, and reuse approved responses.

They come with a polished rich-text editor, so it’s easy to format content properly and keep commonly used replies clear, consistent, and ready to use.

Other fixes and improvements

• We’ve added Create case to the sidebar, so you can start a new case from anywhere in ParlyReply using the 'C' key.